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Legal Notice and General Terms and Conditions

Subject of the General Conditions of Purchase

The following General Conditions establish, together with the rest of the Terms and Conditions, the legal framework governing the use of the website, of which NK Producciones Artísticas, S.L.U (hereinafter "NK Producciones Artísticas", or "the Promoter" or "the Organization") is the owner, as well as the services provided by NK Producciones Artísticas through the same. These will always be available at for consultation, archiving or printing.

Also, in this section you will find all the necessary information on the procedures to be followed by the user to purchase a ticket to an event or show, terms and conditions, refund policy, etc..

For all matters relating to the management of personal data of the user, please visit our Privacy Policy.



NK Producciones Artísticas and the user

NK Producciones Artísticas is an on-line purchase service, available 24 hours a day, where you can comfortably purchase tickets for all kinds of shows and events through the Internet from your computer.


Through its website, NK Producciones Artísticas offers an advance ticket sales service, facilitating the public and users the purchase of tickets, managing the distribution of tickets on behalf of the promoter.


The site (hereinafter the "Website") is owned by the company NK Producciones Artísticas, S.L.U. (hereinafter "NK Producciones Artísticas"), a company incorporated under Spanish law with registered office at Pau Claris 97, 4º 1ª - 08009 Barcelona (Spain), holder of CIF number B67257881 and registered in the Commercial Register of Barcelona, Volume 46502, Folio 110 Sheet: 522093 Inscription 1.

NK Producciones Artísticas makes the Website available to you as a user so you can learn more about us, contact us or purchase tickets for events published on our website. The use of the website attributes the status of user and implies acceptance of these Terms and Conditions in the version published by NK Producciones Artísticas at the same time the user accesses the website.


The user declares that he/she has the necessary legal capacity to act and contract on the website in accordance with the conditions below, which he/she declares to understand and accept.


The user is responsible for providing their data correctly in the buying process established on the website of NK Producciones Artísticas, paying special attention to the introduction of bank details and personal data.


NK Producciones Artísticas, in accordance with its Privacy Policy, undertakes, in the use of the data included in the file, to respect its confidentiality and use them in accordance with the purpose of the file, and to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access in accordance with the provisions of current legislation concerning the protection of personal data. The data provided and stored in our databases are also protected by security systems that prevent unauthorized third party access to them. NK Producciones Artísticas makes its best efforts to have the most updated systems for the effectiveness of these security systems.


The user agrees to use the services and content on our website in accordance with the law and the general terms and conditions of services offered by NK Producciones Artísticas at all times, and must refrain from using them for:


  1.  Transmit to unauthorized third parties your username and password, and must immediately notify NK Producciones Artísticas access by an unauthorized user to such information.

  2.  Introduce into the network data programs likely to cause damage to the computer systems of NK Producciones Artísticas, its suppliers or third party users of the internal network or this Website.

  3.  To carry out illicit, fraudulent and/or uncivil activities or activities that prevent the correct use of the Website, as well as the network or its resources.

  4.  To carry out activities that constitute an infringement of the regulations on intellectual and industrial property or any other rule of the applicable legal system.

  5.  Reproduce, duplicate, sell or exploit for commercial purposes any content of the Web Site.

  6.  Disseminate content of a racist, xenophobic, pornographic or terrorist nature and/or content that violates human rights.

When registering in NK Producciones Artísticas, the user will choose a password. The user must properly guard the keys and passwords provided for access as a registered user, since they are personal and confidential, being the user responsible for their use by a third person to whom the user has provided them.



The purchase of tickets on-line by minors under 14 years of age is prohibited.

In the case of hiring by minors, NK Producciones Artísticas is not responsible for the veracity and accuracy of the data filled in by the user and therefore can not verify with absolute certainty the age of the same. For this reason it will not assume any responsibility for people who violate the rules, are minors or have been previously expelled from the website.

NK Producciones Artísticas may contact the user at any time for him to prove his real age by photocopy of ID or equivalent. Failure to respond in a timely manner may result in the blocking or cancellation of the profile. If we become aware that a child under 14 years of age has a profile, we may proceed to block or delete it.


Applicable legislation and modification of the General Terms and Conditions of Purchase

These General Conditions govern the relationship between NK Producciones Artísticas and third parties (hereinafter "users") who contract through the portal

NK Producciones Artísticas may modify these General Conditions by publishing such changes on the website in the version published by NK Producciones Artísticas at the same time the user accesses the website.

NK Producciones Artísticas remains at the disposal of the user to clarify any end of the General Conditions themselves, open to any improvement or modification that may be necessary for the better provision of the service. To this end, the user can contact us by email at

Conditions and use of the ticket purchase service

The service of sale of tickets is of onerous character, the user having all the information relative to the price of each ticket and the corresponding taxes at any moment in the Web. The information service offered through the website is free of charge.

Once the ticket has been purchased, it will not be exchanged or refunded, except for reasons provided for in current legislation.

The purchase of a ticket implies the acceptance of the following conditions:


  1. Illegal resale of a ticket or attempted illegal resale constitutes sufficient cause for the seizure or cancellation of said ticket without the right to a refund or any other type of compensation.

  2. The ticket has different security measures. Each barcode is unique and allows only one access. The Organization does not guarantee its authenticity if it has not been purchased at the official points of sale.

  3. Any ticket that has been altered, torn, suspected of being counterfeit or illegally acquired will authorize the Organization to prohibit access to its bearer.

  4. Likewise, the ticket holder will lose his rights when leaving the venue.

  5. In the case of having applied a discount in the purchase of the ticket, the Organization will require the accreditation of the discount in order to gain access to the venue.

  6. Once the ticket has been purchased, no changes or refunds will be admitted, except in case of cancellation of the event. In this case, the Organization undertakes to refund the amount of the ticket.

  7. It is forbidden to film the show. It is also forbidden the use of flash, as well as the entry of any object or product that the Organization considers dangerous.

  8. The right of admission is reserved.

  9. The bearer authorizes the Organization to carry out, in accordance with the Law, the revisions or searches of person and belongings to verify that the security conditions are met.

  10. It is not allowed to enter the enclosure once the show has started, until the time of the break if there is one.

  11. It is necessary to keep the ticket until the exit of the enclosure.

  12. The Organization reserves the right to modify the program of the show.

  13. The use of this electronic payment system to purchase tickets will constitute a crime of electronic fraud, provided for in the Penal Code and punishable by up to six years in prison, when any of the following circumstances are present: Providing false data of the buyer or the card number used as a means of payment; Using the data of persons other than the buyer; Providing card numbers that do not match the buyer's; Usurping the status of the holder of other people's cards; Using card numbers generated with computer programs or similar algorithms.


     A ticket may not be used for advertising, commercial, promotional, gaming, contest or betting purposes without prior, express and reliable authorization from the Promoter.

  15.  NK Producciones Artísticas declines all responsibility for tickets purchased at unofficial points of sale. NK Producciones Artísticas is not responsible for possible price differences with other means or sales channels.

  16.  The ticket or tickets are issued in accordance with the rules and regulations of the venue and the Promoter of the event. All details will be available to the user at the venue box office. Violation of any such rules and regulations, or any other act that may cause damage, injury or grievance, shall entitle the venue or the Promoter of the event to expel the user from the venue. In any case, NK Producciones Artísticas recommends and refers the buyer to the rules established, in each case and for each event, by the Promoter of the particular event or show at any given time.

  17. NK Producciones Artísticas is not responsible for the loss or theft of the ticket.

  18. In general, the unauthorized use of photographic or recording equipment is prohibited. Any tapes or films obtained may be destroyed. Laser pointers, the use of cell phones, animals (except for guide dogs) and the customer's food and drink are also generally prohibited.

  19.  The venue, the Event Promoter and NK Producciones Artísticas are not responsible for any personal belongings.

  20. NK Producciones Artísticas informs that the event or show may be recorded for commercial and/or promotional purposes. By accessing the venue of the event or show, the ticket holder agrees and consents that his/her image may be recorded and subsequently reproduced for the aforementioned purposes as part of the audience.

  21. The Promoter reserves all image and intellectual property rights of the show.

  22. The Promoter reserves the right to modify the program of the event. It is a condition of admission to keep the ticket complete and in good condition.

  23. The Promoter reserves the right of admission and may search the public at the entrance. No objects considered dangerous by the Organization are allowed to enter.

  24. Entries may be restricted to a maximum number per person, per credit card and, for some events, per family.


The NK Producciones Artísticas website incorporates appropriate safeguards and uses industry standard technology to enhance the security, integrity, completeness, accuracy and protection of the personal data it has collected, and has put in place reasonable precautions to protect that information from loss or misuse. Its data protection and security standards are periodically reviewed and enhanced as necessary, and it strives to ensure that only authorized persons can access the information you provide.


NK Producciones Artísticas disclaims any responsibility in case of interruptions or malfunction of services or content offered on the Internet, when their cause had its origin in failures caused by natural disasters, force majeure, extreme urgency, attacks or computer intrusions or any other situation of force majeure or fortuitous cause. Also, NK Producciones Artísticas is not responsible for network failures, loss of business as a result of such failures, temporary power outages, errors in computer networks, etc.. NK Producciones Artísticas makes its best efforts to avoid such incidents.


The ticket sales system uses a secure server and the latest encryption technology. A secure server guarantees the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol.



  • What is a secure server?


A secure server guarantees you the privacy of the data you transmit over the Internet. This privacy is achieved through the SSL protocol, the current standard used by the security industry. On the Internet, security is the result of communication between a browser that supports the SSL protocol and a server that supports the same protocol. Any browser version supports the SSL protocol.


  • How does the SSL protocol work?


The SSL protocol works simply by encrypting the data you send using RSA encryption when it is located in a secure area of a browser. Your browser, in collaboration with the secure server, encrypts the data so that if any individual in the transmission process manages to get hold of it, he/she will not be able to read it because he/she does not have the necessary key.



  •  What is a security certificate?


A security certificate is granted by a certifying entity: the Certification Authority. This entity grants this certificate after having checked the correct configuration of the encryption process (SSL) and after having verified the data of the applicant company. The secure server certificate is granted to an entity whose references have been checked, in order to ensure that the one who receives the encrypted data is indeed the one who should receive it.



  •  Secure server


All pages that request personal information and pages with credit card data are secure pages. You can check the security of our pages by clicking on the icon at the top of this page which guarantees the security of the server and the use of a certificate with the highest level of encryption.


How to buy tickets?

Online ticket sales


Buying your tickets online will not only save you the queues, but you will also be able to check your purchase history at any time and print your tickets comfortably from home or save the ticket on your cell phone and access the venue by simply passing the barcode from your electronic device.


Payment methods


All types of cards from any bank are valid: Visa, Mastercard and Maestro. After acceptance, payment will be made by credit card. The process is absolutely confidential. No one else than the financial institution itself will have the information of your card.


Check the purchase

You can make sure that the purchase has been made successfully by accessing the section "Personal Zone" or "Your purchase".

If your purchase was successful, you will receive a confirmation email with detailed information about the purchase you have just made. This email may not reach your "Inbox" because some internet services detect it as spam. We recommend that you always check the "Junk Mail" section.


How do I get my tickets?

Once you have completed your purchase and received the confirmation email, your tickets will be available for you to print them from home or from the place of your choice or get them in mobile format. The tickets will also be available to you in your "Personal Zone" on the NK Producciones Artísticas website, which you can also access directly through the link you will find in the confirmation email of the purchase you have made.In the email confirmation of your purchase you will find a PDF attached with your tickets and in the same email you will also find the tickets in mobile format:


You can print the PDF on paper to access the venue on the day of the show or.You can simply show from your device the ticket or tickets that are sent to you directly in mobile format in the confirmation email where your seat or seats and one or more barcodes are shown. If you choose the latter option, it is your responsibility to go to the event with a device that is in good condition so that the venue control staff can view the ticket(s) you have purchased. We advise you to save your ticket on your cell phone by opening the email on your device and using the "Save image" or similar function.




If you authorize us to do so, we will send you the invoice for your purchase electronically. However, you can also request a paper invoice, as indicated by ticking the appropriate box. If you have authorized us to send you the invoice by electronic means, you may request a paper copy of the invoice at any time by sending an e-mail to In this case, we will send the invoice to the postal address you provide.


Refund Policy and Right of Withdrawal

Occasionally, shows are subject to cancellation, change of date or substantial alteration by the team, the artist or the Promoter for a variety of reasons. Please contact us for further information.


Once the ticket has been purchased, it will not be exchanged or refunded, except for reasons provided for in current legislation.The impossibility of attending an event or show or the commission of an error in the purchase of the ticket(s) are not grounds for a refund.


The user may not exercise the right of withdrawal or termination, in accordance with current legislation on consumer and retail trade management.


In the event that the date of the show is changed: unless otherwise indicated in relation to a particular show, if the date of the show is changed, you will be offered seats (subject to availability), of a value corresponding to your original tickets.

In addition to the right to watch the show, participate in the recreational activity or use the corresponding service, the general public has the right:


To have the show or activity carried out in its entirety and in the form and conditions with which it has been announced.


To obtain, in accordance with the provisions of the regulations in force, the refund of the amount of the tickets purchased, in case of not being in agreement with the variation of the show or activity or of its conditions or requirements, arranged by the Organization, unless it had already begun and the variation was due to force majeure.

All of the above in accordance with current regulations, unless the autonomous regulations of each Autonomous Community establish otherwise.


Cancellation Policy

If a show is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the corresponding handling fee per ticket. 

NK Producciones Artísticas, before any change that occurs in an event or show is committed to:Publish it on its website as soon as it becomes aware of them, in order to keep users duly informed.

Send a message to the email address provided by the user at the time of purchase informing about such changes. 


Questions and Complaints

If you have any questions or complaints regarding your purchase, please contact us.


In the event of any dispute, we will endeavor to consult diligently or negotiate in good faith, and will attempt to reach a settlement agreement that is fair and equitable to your interests and ours.


For these purposes, you may contact us by e-mail at Customer service hours are Monday through Friday from 9:00 am to 6:00 pm.

In accordance with EU Regulation No. 524/2013, we inform you that you have the right to request with us an online consumer dispute resolution accessible through the Internet address


Intellectual and industrial property

The contents provided by NK Producciones Artísticas, as well as the contents posted on the network through its web pages, constitute a work within the meaning of the legislation on intellectual property and are therefore protected by the laws and international conventions applicable to the matter.



Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation of both the Web pages and their contents and information, without the express prior consent of NK Producciones Artísticas.

Consequently, all content displayed on the different websites and in particular, designs, text, graphics, logos, icons, buttons, software, trade names, trademarks, industrial designs or any other signs susceptible of industrial and commercial use are subject to intellectual and industrial property rights of NK Producciones Artísticas or third party owners who have duly authorized their inclusion in the different websites.


The contents, images, forms, opinions, indexes and other formal expressions that are part of the Web pages, as well as the software necessary for the operation and visualization of the same, also constitute a work in the sense of copyright and are therefore protected by international conventions and national legislation on intellectual property that may be applicable. Failure to comply with the above implies the commission of serious illegal acts and their sanction by civil and criminal legislation.

It is prohibited any act by virtue of which users of the services or content can exploit or use commercially, directly or indirectly, in whole or in part, any of the content, images, forms, indexes and other formal expressions that are part of the Web pages without prior written permission of NK Producciones Artísticas.


Specifically, and without limitation, are prohibited acts of reproduction, distribution, display, exhibition, transmission, retransmission, broadcast in any form, storage in hardware or software, digitization or making available from databases other than those belonging to or authorized by NK Producciones Artísticas, as well as its translation, adaptation, arrangement or any other transformation of such opinions, images, forms, indexes and other formal expressions that are made available to users through the services or content, as long as such acts are subject to applicable legislation on intellectual property, industrial or image protection.NK Producciones Artísticas is free to limit access to Web pages, and the products and / or services offered therein, as well as the subsequent publication of the opinions, observations, images or comments that users can send via email.


NK Producciones Artísticas in this sense, may establish, if it deems appropriate, without prejudice to the sole and exclusive responsibility of users, the necessary filters to prevent through its Web pages can be poured into the network content or opinions, considered as racist, xenophobic, discriminatory, pornographic, defamatory or in any way encourage violence or dissemination of clearly illegal or harmful content.

Any technical, logical or technological resources by virtue of which a third party may benefit, directly or indirectly, with or without profit, of each and every one of the contents, forms, indexes and other formal expressions that are part of the Web pages, or the effort made by NK Producciones Artísticas for its operation, are prohibited.



NK Producciones Artísticas assumes no responsibility for any consequences arising from the conduct and actions mentioned above, just as it assumes no responsibility for the content, services, products, etc., of third parties that may be accessed directly or through banners, links, hyperlinks, hyperlinks, framing or similar links from the websites of NK Producciones Artísticas. All this without prejudice to NK Producciones Artísticas make its best efforts to prevent incidents in this regard and act diligently to remove or disable any link that refers or recommends any activity or information that is illegal or likely to damage property or rights of others, from the moment it has actual knowledge. The ownership and management of corresponds to NK Producciones Artísticas. No material from this website or any other site owned, managed, licensed or controlled by NK Producciones Artísticas may be copied, reproduced, republished, uploaded or posted on the network, or transmitted or distributed in any way, except downloading a copy of the materials on a single computer for your home, personal, non-commercial use, provided that the copyright and proprietary rights information is kept intact.Modification of the materials or use for any other purpose is a violation of the copyright and property rights of NK Producciones Artísticas. For these purposes, the use of these materials on any other Web site and in any other networked computer environment is prohibited.

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